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How To Deal With Difficult People At Work With Skill, Composure and Tact

Friday, June 17, 2011 from 10:00 AM to 1:00 PM (ET)

New York, United States
How To Deal With Difficult People At Work With Skill,...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Registration Fee Ended $50.00 $0.00
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Event Details

 There’s nothing that drives down productivity like working with an individual who is impossible to get along with. From chronic complainers who drive you crazy with their negativity to space invaders who do not respect your personal boundaries, to power mongers who turn every interaction into a tug-of-war; the workplace is filled with difficult people. At best, difficult people can make your work life unpleasant. At worst, they can cause you to lose sight of the big picture or say and do things that you might later regret. The good news is that it is fully within your grasp not to let difficult people get the best of you. This workshop will show you how to maintain your sanity and professionalism when dealing with difficult personality types at the office. Specifically, you will learn how to skillfully handle the 5 most common difficult personality-types and take control of your emotions when dealing with people who push your buttons. The focus of this workshop will be on employee interactions, not client/worker interactions.

Please Note: Autographed copies of Cassandra Mack's book, "Succes Starts Now: Timeless Strategies To Help You Win," will be available for purchase for the price of $10.00 cash or money order payable directly at the seminar. For a listing of her books, go to: www.strategiesforempoweredliving.com

 

About Your Seminar Leader, Cassandra Mack

Cassandra Mack, MSW is the founder of Strategies for Empowered Living Inc., a training and development company that offers workshops, keynotes, consultation services and products that empower. Cassandra comes to you with more than a decade of experience as a trainer, manager and curriculum developer. Some of the organizations she has worked with include: The Support Center for Nonprofit Management, TIAA-Cref, CSEA, Kean University, Xerox, JP Morgan Chase, National Resource Center for Youth Services, Urban Leadership Institute, The Day Care Council of New York and the Archdiocese Drug Prevention Program. Cassandra has written eight successful books that are widely used in the health and human sector. She's been on Good Day New York, What Women Want and Teen Talk. Cassandra has been featured in The Network Journal and Black Enterprise. For more information about our company or your seminar leader, please visit our company website: www.strategiesforempoweredliving.com

Strategies for Empowered Living Policies

 

Registration

Advance registration is required. Registration must be completed by the stated deadline. No on-site registration. If we do not have your name on file as registered for the workshop, we will not be able to grant you entry into the workshop. We cannot accommodate walk-ins. No exceptions.

Payment

Payment is due by the stated deadline. There will be no on-site registration so please register early. No walk-ins will be permitted to attend this event. No exceptions.

Refund Policy

Refunds will not be given. Transfer to another workshop/seminar will not be given. Substitutions are accepted provided you give us 3 business days written notice via email at: info@strategiesforempoweredliving.com. Upon receipt of your request for a substitution we will confirm via email within 1 business day to let you know that we received your request and have put the person you are substituting on our list. If the person’s name who you would like to substitute is not on our list we will not accept the substitution. No on site substitutions.

Tax Deductions

 All expenses related to maintaining or improving professional skills for employment or business are tax deductible according to Treasury Regulation 1.162-5. Please consult your tax adviser.

Check-In

Check-in begins 1/2 hour before the workshop start tme. Coffee/tea will be available. 

Certificates

Certificates of attendance will be given to each attendee who purchases their registration from Strategies for Empowered Living Inc.

In Workshop Conduct

We expect all registrants/participants to behave in a professional manner. We reserve the right to ask a participant/registrant to leave the workshop without a refund if they do not honor our workshop policies or if their behavior is distracting to the class or workshop presenter.

 

 

 

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